Subject: Trainer Candidate - Juhi Bagga
From: Juhi Bagga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:19:40 -0400

| | Tech Support Test

Name | Juhi Bagga
E-mail | [email-masked]
Phone Number | (110059) 8851770879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar East

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sensorise Smart Solutions Pvt. Ltd.. | Senior Executive- Operations | NA | INR 26,500
Previous Employer 1 | Jindal Intellicom Limited | Customer Delight Associate | 09 August 2019 | INR 17000
Previous Employer 2 | Learnfly Academy Pvt. Ltd. | Customer Support Representative | 13 May 2019 | INR 13000

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Provide training to customer about SenseLCM Training.
Hands on Experience in providing training to customer of OSRM Portal, Change Order Process.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service- Resolve Customer Issues on priority.
Great Customer Service as below:
1. Bring Voice of Customer into consideration.
2. Immediate acknowledgement of customer issue.
3. Hourly Update to Customer on reported issue.

What according to you makes you a good candidate for this position?

Self Motivated
Fast Learner
Experience in Customer Service

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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