Subject: Trainer Candidate - Ruchi Kulshrestha
From: Ruchi Kulshrestha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:04:28 -0400

| | Tech Support Test

Name | Ruchi Kulshrestha
E-mail | [email-masked]
Phone Number | (91) 9079698074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shradha hrd pvt.ltd | Corporate trainer | | 60 thousand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15
Please briefly describe your work experience specifically in training? | 15 years
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | This was when a fellow trainer went ascending in the mid of an online workshop and I had to parallely handle both batches
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service as per me is when you fulfill the customer's needs however a great customer service is when you give your customers an experience that creates all opportunities for them to come back to you for mire there by creating a wow experience.
What according to you makes you a good candidate for this position? | Understanding the customers need and then customizing the program as per them has made me a preferred choice among my clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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