Subject: Trainer Candidate - Sumit Chatrath
From: Sumit Chatrath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 02:58:44 -0400

| | Tech Support Test

Name | Sumit Chatrath
E-mail | [email-masked]
Phone Number | (91) 8527388665
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar ( West Delhi )

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Track Lead | NA | 72000
Previous Employer 1 | DELL International | Client Tech Support Associate | 7th May 2015 | 35000
Previous Employer 2 | Wipro BPO | Sr. Associate | NA | NA

If Selected, how much time do you need to join? | 90 Days
Please briefly describe your work experience specifically in training? | I have given training related to the process and products of the client.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Difficult situation is to handel a large team of 45 associates. Managing their training, grooming, performance, and other metrics
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means customer is happy but with great customer service, you create a wow factor. Customer should promote the service for you.
What according to you makes you a good candidate for this position? | Someone who has experience in managing team and client both.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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