Subject: Trainer Candidate - Sarika Singh
From: Sarika Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 02:42:49 -0400

| | Tech Support Test

Name | Sarika Singh
E-mail | [email-masked]
Phone Number | (+91) 8760076666
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | World business | Assistant project managet | Not yet | 45000
Previous Employer 1 | Richfeel | Centre head | March | 350000
Previous Employer 2 | Zomato | Sales managet | April | 380000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | I was training my team in zomato leading the gold membership team, telling them techniques and taking quality check for calls
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While training the team it was difficult as not everyone was from the same background also not everyone was that ready to give their equal effort so motivation for them was needed .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is just providing them with knowledge but Great is communicating them about each single thing that is required for the customer to know the product and help them with identifying why it is important and how it will add as an asset to them .
What according to you makes you a good candidate for this position? | A good candidate should be motivated enough, dedicated , hardworking, disciplined and honest about the job they are doing .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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