Subject: Trainer Candidate - Syed Jafri
From: Syed Jafri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 02:25:03 -0400

Tech Support
Test

Name

Syed
Jafri

E-mail

[email-masked]

Phone Number

(+91) 7905664333

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Jamia  Nagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

GroupXIV services

Asst Manager Trainning

Working

30K

Previous Employer 1

SBI Cards

Trainer

30thAug2019

25K

Previous Employer 2

Edubrand Media

Trainer

Sep
2017

25K

If Selected, how much time do you need
to join?

15days

Please briefly
describe your work experience specifically in training?

I have
spend my 6 years in Training where I trained FOS , Trainers, RMs, Team leaders
with OJT, Refreshers , Product and  Process Training.I trained people on CRM ,
Many presentation on New Product launch and updation in the products, Use
TNA/TNI and Masure productivity based on sales .

I have done Softskills training to joined candidates.

I Trained  New Joined as well as vintage candidates.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Well most difficult situation were arrived to
collect all the fos for sales force training because people are not so qualified
to understand the process to upload customers information in it.

Fos are facing challenges regarding with compatibility of thier cellphone and
they were not use to with any kindly of crm earlier .

So basically challanges are based on Language barrier, Software compatibility by
using the different different phone and adaptability to change .

Basically I choose some volenteer  for make task easy. I brief them and upload
thier sample data on the CRM .

Then Fos connect with thier Volenteer  and make task completed in the given
time frame.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
Customer services are the tackle the problem of customer while a great customer
services always collect feedback from customer also.

Good Customer services can be defied as focus on given satisfaction at the time
of service.

But a great customer service can be defined as make a relationship with customer
for next visit.

Good customers services based on monetary benefits and closed the call but a
great customer services can be capture a moment with customer while they feel
satisfy.

A Good Customer Service based on Rating only but Great Customer service could be
based on Connecting with emotions .

What according to
you makes you a good candidate for this position?

As per my
Resume I have Strong Training experience with higher qualification  and I think
company is interested to hire those who have positive attitude with work in
challenging nature.

Understanding and open for adoptability of new process and proces sure makes me
good candidate for this position.

I am not a complete but I have a sope of learning as well.

On a
scale of 1 - 5 please rate your fluency in spoken English

5