Subject: Trainer Candidate - Srikaanth Swaminathan
From: Srikaanth Swaminathan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 02:17:09 -0400

| | Tech Support Test

Name | Srikaanth Swaminathan
E-mail | [email-masked]
Phone Number | (91) 9710680125
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EY | Team ead | Working currently | 55000
Previous Employer 1 | Natwest | Senior Analyst | Nov 2016 | 35000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 3 months
Please briefly describe your work experience specifically in training? | Being a team lead I oversee and conduct training for new hires, supervise process specific training to team members.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Preparing a manual to a 3500 volume of people, in order to drive a virtual event and pre work. I had to brainstorm for almost a month and finally come up with an employee friendly handbook
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is delivering what is expected by the customer. Great customer service is going to extra mile to give customer an exceptional experience and make them feel better of their expectation.
What according to you makes you a good candidate for this position? | I have been into handling people and managing training for all the team members and i am sure I can add some value of my experience to this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |