Subject: Trainer Candidate - KAVITA SAIKIA
From: KAVITA SAIKIA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 01:55:24 -0400

| | Tech Support Test

Name | KAVITA SAIKIA
E-mail | [email-masked]
Phone Number | (122002) 9101241220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer service representative | 7/05/2021 |
Previous Employer 1 | Magic group | Technical support | 17/10/2019 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 7days
Please briefly describe your work experience specifically in training? | Absolutely, I met a lot of people who are still my friends and we all are well placed now. Trainer is the soul of any training programe and we were blessed to have a very good one. Training period was a very short one which we still miss it was just 3 months long so all in all it was an experience of a life time
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The toughest part of the job is definitely dealing with certain clients. When they give our company representatives a hard time, doing our job becomes tough. On the other hand, when you get a great client, and develop a strong relationship with them, it is probably the most rewarding parts of the work.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service often centers on delivering or slightly exceeding what customers expect from your company and its solutions. In contrast, exceptional customer service requires that you go above and beyond customer expectations,

What according to you makes you a good candidate for this position?

Willingness to learn.
Communication.
Self-motivation.
Culture fit.
Teamwork.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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