Subject: Trainer Candidate - Vivek Kharwade
From: Vivek Kharwade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 01:54:19 -0400

| | Tech Support Test

Name | Vivek Kharwade
E-mail | [email-masked]
Phone Number | (91) 8329083397
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nagpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sgbs foundation | Training Manager | 31st May | 2.5 LPA
Previous Employer 1 | Orion Edutech | Training Professional | 31st October 2019 | 2.0 LPA
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in training? | Worked as a Training Professional and Dealing in Instructional Operations from previous two years with a expertise in Training, Assessments, Counselling, Evaluation. Experience in Designing and forming the Training Material suitable to the approach of demographics and taking my lead to become Training Manager in the last firm.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Engagement of the Audience and Learning Need Analysis
The shortcoming lies in between engaging the audience and implementing their Learning Need Analysis Part when the assessments don't go as It is supposed to play a crucial role under this and in order to perform the desired results in Training and Management of the Team

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Services provided on the basis of a formality would be referred as Good Customer Service and the Services which are put across on the basis of Customer satisfaction and Responsibility which is a heavy word I am using is being referred to as Great Customer Service
What according to you makes you a good candidate for this position? | A candidate already dealt in Adult Learning Methodology and have an extraordinary performance lessons which have come up only after intense training experiences would be the best suitable for this position
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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