Subject: Trainer Candidate - disha wahi
From: disha wahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 01:47:56 -0400

| | Tech Support Test

Name | disha wahi
E-mail | [email-masked]
Phone Number | (+91) 8791256899
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | dehradun

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | learners point | Ielts trainer | not yet | monthly
Previous Employer 1 | whitehat jr | teacher recruitment | 26th feb | 5k
Previous Employer 2 | learbers point , dubai | ielts / comm. trainer | april, 2020 | 9.5k

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Ielts trainer, Communication and soft skills trainer , Toefl and Ielts together. teacher recruitment and training in whitehat jr.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | managing different subjects together for different aged students in different classes was a challenge but fulfilled institute's requirement without failing , and keeping the reputation of the firm.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | To fulfil cutomer's satisfaction and getting the feeback along with making them jubilant at your best is a great customer service and good one is to only focus on the product delivery and not the demand reqyired without the feed back. majoroy focusing on earning money and not the customer's needs. A great service needs to balance both.
What according to you makes you a good candidate for this position? | The one who could face challenges and meet requirements and needs of the company at the best of his ability , even after getting failed or challenged , emerging with flying colours, learning at every step to ensure stability of one's own growth in the company and also to maintain relations with the customers and making the firm grow along with his own.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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