Subject: English Language Test - Sourav Bose
From: Sourav Bose <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Apr 2021 14:30:44 -0400

| | Foreign Language Screening Test

Name | Sourav Bose    /  (91) 7278546634    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
I am really very sorry about this situation.we will certainly have this investigatedby the concerned teams.consider this an exception and not standard of our services. We willmake sure this does not get repeated with any of our customers.
Thanking you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
I understand your concern and i will definitely help you out on this situation. As per our policy 10 days replacement is possible for this product from the sellers end.You will get the replacement of this product after it is picked up by the delivery executive.I will make sure this shouldn't happen with you from the next time.
Thank you.

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