Subject: Arabic Language Test - Imtiyaz Ahmad
From: Imtiyaz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Apr 2021 05:03:30 -0400

| | Foreign Language Screening Test

Name | Imtiyaz Ahmad    /  (001144) 8799793255    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Dear, we have received your mail regarding your order, we are cexremly sorry for inconvenience occured in  your order on time, the order was shipped by us but the customer's address as per the courier was wrong, your order could not arrive with in expected time frame, but we have got correct address and we reshipped your order, we assure you will get your order as soon as possible.

Thank you,

Imtiyaz Ahmad

Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, dear, we have got your email regarding your miss placed TV Cabinet, ap per information we received from your side that the TV Cabinet has so many scratches on it, we assure you that your TV Cabinet will be replaced as soon as possible.

Thank you
Imtiyaz Ahmad
Customer service executive

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