Subject: Re: Arabic Language Test - Javed Aslam
From: Niren Dsouza <[email-masked]>
To: Harpreet Livesalesman <[email-masked]>
Date: Fri, 23 Apr 2021 06:25:24 -0700 (MST)

Hi Harpreet, 
No spelling mistakes and grammar is good. 
8/10 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Harpreet Livesalesman" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Sent: Friday, April 23, 2021 4:45:56 PM 
Subject: Fwd: Arabic Language Test - Javed Aslam 

Hi Nire, 

Please suggest his English for Homebox 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 20, 2021, at 4:23 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Javed Aslam / (91) 7981793959 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	12-04-2021 

Dear customer, 

Thanks for contacting babyshop.com.I regret any inconvenience you are facing in delivery of your product. 

As I have checked, the product is shipped on the same day of order. The courier team is having difficulty reaching to your address. 
I would send you the courier contact details, 
please contact the courier service for easy and faster delivery. 

If you still face any difficulty feel free to contact us @ babyshop.com. we look forward to serve you again 

Jawed Aslam 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	12-04-2021 

Hi Abdul, 
Thanks for taking time to contact us and explain your issue. 
We are sorry for the experience you are facing. We take great assurance in this matter. 
Our costumer service team will contact you within 24 hours to look after your issue. 
Most certainly we will replace it, if the box is damaged or used piece. 
Thanks for giving us an opportunity to serve you. 

Jawed Aslam