Subject: Re: English Language Test - Ahsan Ali
From: Niren Dsouza <[email-masked]>
To: Harpreet Livesalesman <[email-masked]>
Date: Fri, 23 Apr 2021 06:21:01 -0700 (MST)

Hi Harpreet, 
3/10 for English and spelling. 
Lots of mistakes in spelling and grammar. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Harpreet Livesalesman" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Sent: Friday, April 23, 2021 4:41:37 PM 
Subject: Fwd: English Language Test - Ahsan Ali 

Hi Niren, 

Please suggest about his English for Homebox 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 20, 2021, at 3:23 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Ahsan Ali / (+91) 8707647313 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	In this situation first of all, i will request him, please give me your order Id and then I will check whole process stape by stape and find out the errors, and tell him about inconvenience that why has didn't deliver successfully, after that if I can change his address then I will change, if i can't do so I will forward to technical team. 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	in situation first of all, i will take his oder Id and register a complaint and mentione in it customer's request and problem, and i will forward to complaint resolving team, and i will request to customer that please give me some time and keep calm Your problem will be resolved soon