Subject: English Language Test - SIMRAN SHARMA
From: SIMRAN SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Apr 2021 08:39:46 -0400

| | Foreign Language Screening Test

Name | SIMRAN SHARMA    /  (+91) 9318383131    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Date: 23 April, 2021

Subject - Apology for the delay

Sir,

Thank you for your email informing us about the delay.

The delay has been caused due to the wrong address mentioned on the website. We would request you to revert with a correct address as soon as possible.

The incident has been noted and the necessary measures have been taken so that such incidents will not occur in future.

Thanking you
Regards

(Name)
(Title)
(E-mail)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Date: 23 April, 2021

Subject - Apology and replacement of damaged goods

Dear Abdul,

I do hereby confirm the reception of your complaint regarding the damaged product.

I was displeased to learn that the TV Cabinet arrived damaged to you. Per your request, a new shipment of the same left our warehouse this morning and is scheduled for delivery next week. Please turn over the damaged goods to the person at next delivery.

I am sorry that this occurred and appreciate your continued support.

Should you have any more questions, please do not hesitate to contact me.

Sincerely,

(Name)
(Title)
(Phone Number)
(E-mail)

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