Subject: Fwd: Arabic Language Test - Ahmed Bilal
From: HR Livesalesman <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Fri, 23 Apr 2021 04:23:52 -0700 (MST)

Hi Niren, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 19, 2021, at 11:48 AM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Ahmed Bilal / (7305) 376266 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi customer 

Thank you for choosing babyshop, We are sorry for this inconvenience caused with your order which has not yet delivered this actually happens for two reasons either when the courier could not reach your phone number or you have not provided the correct address. please provide us with your full address and contact number. we will sort this out for you as soon as possible when you confirm your addess and contact will try and give you another attempt to deliver your order. 

Best Regards 

Customer Service 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi customer 

Thanks for bringing this to our attention, we're sorry to hear that you are not satisfied with our product "TV Cabinet". We strive to give our customer a great experience everyday. Please ensure that we will take care of this issue, will raise a complaint for you. To do that please send us some pictures which is required.and we will forward it to the concerned department.and they will solve it for you shortly. 
Please be patient and wait for our futher instructions. 

Thank you 

customer support