Subject: Fwd: Arabic Language Test - MOHAMMED FAHEEMUDDIN
From: HR Livesalesman <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Fri, 23 Apr 2021 04:18:23 -0700 (MST)

Please suggest about his english 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 20, 2021, at 3:47 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	MOHAMMED FAHEEMUDDIN / (886) 7365633 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi good afternoon 
We can feel your pain, we apologize for that. But we want your attention to a few things to solve your problem. We hope you'll help us resolve this issue. 
The handbag that you ordered 14 days ago was handed over to the courier company on the same day. The order could not be handovered because your address was incorrect. 
So please provide the correct address. We will try to deliver your order by speed courier. Also provide one or two mobile numbers for communication. 
Thank you. 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi! Good afternoon 
Last week you bought a TV cabinet, about which you complained that some defects were found in this TV cabinet after installation. 
We apologize for the inconvenience. Our team will visit tomorrow, review the situation and take appropriate action. 
Our goal is to assist you and make your purchase easier with complete honesty. We will fully and accurately investigate the flaws in our service and try our best to eliminate them. 
Therefore, we humbly request you to cooperate with us until the problem is resolved, we will do our best to help you solve this problem. 

Thank you