Subject: Arabic Language Test - Muzaffar Hussain
From: Muzaffar Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Apr 2021 05:47:06 -0400

| | Foreign Language Screening Test

Name | Muzaffar Hussain    /  (91) 8574642475    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Thank you for contacting us

As per our record courier team attempted to deliver the order at registered address that was wrong and incorrect.
There for we request to kindly share your correct address and contact number so that your order could be delivered as soon as possible

Don't hesitate for queries

Regards
Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Thank you for contacting us

We would like to inform you that we have escalated your concern to the relevant team and our team will contact with you soon to fix your problem as soon as possible and we assure you that same mistake will not be repeated again

Don't hesitate for queries

Regards
Support Team

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