Subject: English Language Test - Avneet singh
From: Avneet singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Apr 2021 03:16:51 -0400

| | Foreign Language Screening Test

Name | Avneet singh    /  (110027) 9999415943    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Mam,

This is to apprise you that our delivery partner have tried to deliver you the ordered goods but failed due to incorrect address submitted to us could you please check and advise on the same so that we can resolve the same.

Regards
Avneet

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir/Mam,

Thank your for your below concerns.

We have received your request for TV cabinet return/replaced unit which you bought from homebox for which we will investigate internally how this happened and will get back you on the same.

Regards
Avneet

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