Subject: English Language Test - Usha Rani
From: Usha Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Apr 2021 02:22:32 -0400

| | Foreign Language Screening Test

Name | Usha Rani    /  (+91) 7303804833    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings of the day,

We would like to inform you that your order has been shipped by us, and it has been handed over to the courier company on the same day.
Unfortunately, the address which was provided by you was wrong so it could not be delivered in the right place.
Kindly change your delivery address and place your order again.

For further assistance visit our website.

Thanks,

Warm regards,
Team babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Homebox Team,

Greetings of the day,

We apologize for the inconvenience but we ensure you that we will definitely do our best to help you.
Unfortunately, your product is having 12 days replacement policy so we can place a replacement order for your damage product which will be delivered to you within 4-5 days.

To track your replacement order Go to "my orders" option on babyshop.com.

For further assistance visit our website or write us on babyshop.com.

Thanks & Regards
Team babyshop.com

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