Subject: English Language Test - Tanveer Ahmad
From: Tanveer Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Apr 2021 21:24:08 -0400

| | Foreign Language Screening Test

Name | Tanveer Ahmad    /  (276305) 6307304675    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all I would try to make him convince that the adress was wrong so the order couldn't diliver to him of time , I will tell him that there is no fault of him in this situation so I will say that the customer should be have patient until his order will deliver because are working our best to reach out his order then I would say apology word for inconvenience
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | First I would seek to know that what is the terms and conditions of company about this situation,if I find that company has a policy to replace it's community if there's wrong something it's products,I will tell my customer about the policy that the company is allowing to replace or return his products,it's necessary for me to follow the guidelines of company first then I will work according to the company instructions and my senior manager that what they say in this situation

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