Subject: English Language Test - Priyanka Pooja Kumari
From: Priyanka Pooja Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Apr 2021 10:54:29 -0400

Foreign Language
Screening Test

Name

Priyanka
Pooja Kumari    /  (91) 8527203608
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear customer

You have ordered a hand bag from our online store dated on 7th April 2021.

The order was shipped and handed over to the courier company on the same day but
the order has not been delivered yet as the address provided by you for the
courier delivery was wrong.

We request you to share the correct details with us so that the delivery could
be done.

Thanku

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

In response to your mail regarding the installation of your TV cabinet by our
team we request you to wait for sometime ,we will send a person to your place to
resolve the issue before 23 April 2021.

Thanku