Subject: Re: LSM Joining Case Test - Neeraj Verma
From: Neeraj Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Apr 2021 04:17:07 -0400

| | LSM Joining Case Test

Name | Neeraj Verma
E-mail | [email-masked]
Phone Number | (91) 9870522730
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The Blurb 2 is the most appropriate and sensible reply to what the customer is asking, wherein it is mentioned that the customer can also download the e-ticket for his/her convenience and moreover it has been inquired by the customer to share the address where he/she is travelling to, in order to avoid any delivery issues.

The additional sentence that could be added is from Blurb 1, wherein the Hotel address could also have been confirmed where the customer is going to stay.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service may fulfil the requirements of the customer and resolve the major query.
A great customer service will not only solve the primary issue but would also try to exceed the customer's expectations and give them a sense of delight in interacting with the customer service team.
A good customer service would be primarily focusing on the FCR (First Call Resolution) but a Great customer service would be Customer's Oriented and will not bother about how much efforts they need to make in order to bring a smile to customer's face.

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