Subject: English Language Test - AMAN Khan
From: AMAN Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Apr 2021 01:29:21 -0400

| | Foreign Language Screening Test

Name | AMAN Khan    /  (110042) 8595653655    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi mam/sir,
Good morning, As per our records your hand bag returned back to us because of courier company reported your given address was wrong.

Regards
Xyz company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Good morning, We are appoloies for inconvenience and we will sent a employees from our side to check your claim after his report we will replace your cabinet with new one or refund your money.

Thank you so much for contacting us Abdul.

Regards
Homebox Team

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