Subject: English Language Test - Shivam Singh
From: Shivam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 12:40:27 -0400

| | Foreign Language Screening Test

Name | Shivam Singh    /  (+91) 7755000291    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We are really sorry that your courier is slightly delayed & it's taking a bit more time than we expected. We're working diligently to ship your courier as soon as possible and also we will provide you the updated tracking details of your courier.
We greatly appreciate your patience and looking forward to deliver your courier on priority
Thanks & Regard
Shivam Singh
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,
We are really sorry to hear that you're not happy with our installation service team.
In spite of the fact that we are taking great care of our customer. We have now referred the matter to the head of installation service team and we hope to make necessary in the same as soon as possible.
We regret once again for the inconvenience caused and assure you that this will not be repeated.
Thanks & Regard
Team Homebox

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