Subject: English Language Test - Faisal KY
From: Faisal KY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 10:52:59 -0400

Foreign Language
Screening Test

Name

Faisal KY
/  (91) 8096886731    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi, Sir

Thanks for contacting us.

We have successfully shipped your order on 22nd April, It was supposed to get
delivered by Thursday. But unfortunately, due to wrong address given, Delivery
process couldn't be completed

We request you to provide correct address so we can initiate delivery once
again

Thanks

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi sir,

Thanks for writing us

We apologize for the damage happened from our end, our agent will visit you to
verify the damages of the product and will do the needful

We regret for the inconvenience caused

Thanks