Subject: English Language Test - Divankar Rawat
From: Divankar Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 10:00:13 -0400

| | Foreign Language Screening Test

Name | Divankar Rawat    /  (91) 7982266784    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir.

I am really sorry for the inconvenience faced by you against your order number___. As I checked your order status already shipped from our end and as per the courier company address mentioned from your end is incorrect. So I request you to please share me your proper address or correct address and I will update to our couiere company.

Is their any thing I can assist you,Please feel free to contact us.

Thanks and regards
Divankar Rawat.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir

I apologize for the inconvenience faced by you. You don't have to worry, as per concern I raised a replacement complaint from my end. Request you to please wait 2-3 days for the replacement of the product.
And I m again really sorry  for the inconvenience.

Is their any thing I can assist you, please feel free to contact us.

Thanks and regards

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