Subject: English Language Test - Ande Likhitha
From: Ande Likhitha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 06:46:27 -0400

| | Foreign Language Screening Test

Name | Ande Likhitha    /  (91) 9491426646    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Helo mam/sir,
The order which you have placed has been shipped by the dealer.We couldn't deliver the package as the address you have mentioned for the delivery isn't correct.Kindly drop your number so we could get in touch with you
With regards
Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
Sorry for the trouble but currently we don't have any  replacement nor return policies.
Best regards
Kumar

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