Subject: English Language Test - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 04:39:03 -0400

| | Foreign Language Screening Test

Name | Vikash Kumar     /  (91) 9653092492    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Name),
I am so sorry to hear that your order has not arrived. I understand how frustrating this must be.
I've tracked your package via the Postal service and the status is undelivered due to wrong customer address.I would request you please provide the correct address so that It can be delivered again and there can be some delivery charges included.If you'd like to keep track of your package's status, you can visit this link: (link).
Please contact me directly if your package has not arrived by [date] by responding to this message.I assure you that I will try to serve you better in future.
Sincerely
Vikash Kumar.
Customer Service Representative .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear (Name)
Thanks for contacting me.
I am really sorry for inconvenience caused to you that you have faced this issue related to the scratches on Cabinet.I would like to inform you that as per our policy you can return and replace the product before installation if there is any issue with this product.I can understand your frustration but I can not go against our policies.You can also visit the policy form.I would like to say whenever you receive any order or product, Please always check the product properly at the time of delivery so that you can tell me your concern if any and I will be happy to resolve that.Iapologize for the same again. I assure you that I will try to give you the best service in future.You are a valuable customer for me and I believe in long term relationship.
Thank you.
Sincerely
Vikash Kumar.
Customer service Representative.

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