Subject: Arabic Language Test - Althaf Ismail
From: Althaf Ismail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 03:44:38 -0400

| | Foreign Language Screening Test

Name | Althaf Ismail    /  (91) 9633123632    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (name),

Thanks for reaching out. We are sorry, we couldn't meet your requirements and can only apologize for any problems that you have experienced .Our courier agent tried to reaching out to you, but there was some issue with the address.
So I kindly suggest you to cancel the order and re order it again with the correct address . In case of any other issue regarding this, I’ll be here to help you any way I can.
Thanks for shopping with us, have a good day

Take care,

( name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements. I fully respect your decision and can only apologize for any problems that you have experienced.
I’ve arranged for a refund and asked our account management team to take care of any paperwork necessary. In case of any other issue regarding this, I’ll be here to help you any way I can.

Take care,
( name)

| |