Subject: English Language Test - BOBBY Sen
From: BOBBY Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 02:11:10 -0400

| | Foreign Language Screening Test

Name | BOBBY Sen    /  (91) 8377011297    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ,
First of all,Please accept my sincerest apologies for the late delivery .As I check that ,The product is not delivered to you because of a wrong address .As per our details ,The courier person was trying to reach you multiplied times but due to network problem the courier person could not reach you .I request you to kindly provide us your complete address along with your area pin code .

We have also put your order on priority so the shipment is delivered at the earliest. Our company values each and every customer and will do everything to keep them satisfied and happy.

Thanks and Regards,

Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello ,

I am extremely sorry that you had such a terrible experience with us.

We care about serving our customers and we have always believed that we leave no stone unturned to make it possible. Unfortunately, it seems like that’s not the case as we couldn’t keep you happy.
I would like to tell you that , we don't have a replacement policy .We do have only return policy .You may raised the return request from your application only .After raised the return request from your application .Our delivery will come to you place to pickup your product  .Once we have received your return parcel at our warehouse After that we will initiated your refund .

Thanks and regards,

Homebox Team

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