Subject: English Language Test - tarun kumar ranaut
From: tarun kumar ranaut <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 00:32:34 -0400

| | Foreign Language Screening Test

Name | tarun kumar ranaut    /  (+91) 9958018186    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. XYZ

We are very sorry for the delay of product that was to be delivered to you.

Due to wrong information your product was sent somewhere else but now for the correction kindly share your permanent address where you want you want your product to be dispatched.

We are working on the delivery of your product.

Sincerely.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul

We are very sorry to know the inconvenience faced by you.

Since, the TV that was fitted by the company was get defected, as you have shared your complaint with photograph of TV. I have raised the complaint for replace of the product, your complaint no. is xyz. We will get back to you soon.

It's been a pleasure to have you as our customer.

sincerely.
XYZ

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