Subject: English Language Test - MOHAMED ISMAIL KUNNUMMAL
From: MOHAMED ISMAIL KUNNUMMAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 00:08:59 -0400

| | Foreign Language Screening Test

Name | MOHAMED ISMAIL KUNNUMMAL    /  (+91) 9539336182    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
We have received your order for a hand bag on our online store on 14/2/2020. We considered the order and shipped the ordered handbag itself to courier company on the same day itself before 12 pm. This has been rechecked to ensure that there is no fault occured from the part of the employees of the company. As per the details from the courier company, the company has tried to deliver the same on the same day itself. But, the company found that the customer address as per the courier has been found wrong. This the reason for the non-delivery of the hand bag timley. So,We request you to clarify in this regard and contact us.

Yours sincerely,
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
We have considered your complaint regarding the item that you have bought from our e-commerce platform. We have registered the complaint on your Account number. So, the courier company will approach you to take it back. As the company takes into account all the complaints within 15 days of purchase, your complaint will be processed soon and your money will be paid back accordingly
Yours sincerely,
Team Homebox

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