Subject: English Language Test - Ajmal Munshid
From: Ajmal Munshid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 15:08:36 -0400

| | Foreign Language Screening Test

Name | Ajmal Munshid    /  (+91) 6238907808    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir, your order was shipped by the company. But unfortunately your address as per the courier was wrong. Kindly requesting to recheck the address please.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Dear Abdul, we are extremely sorry about what happened to you. We will sent our representative to you. He will check the situation and let us know about it and you will get replaced.

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