Subject: English Language Test - Anupama Jha
From: Anupama Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 13:10:19 -0400

| | Foreign Language Screening Test

Name | Anupama Jha    /  (91) 9910102547    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/ Madam,

I am so sorry your order hasn't arrived yet. We appreciate your patience and support on this. So thank you very much for your patience and understanding

As I have tracked your package is already shipped on ( date). As per tracking id(12233) we found delivery person already attempted delivery on (date) . As per tracking update address is incorrect, here's the link you can see link:(). Please update us with the correct address will try to deliver asp.

Once again, (first name), I sincerely apologize for the inconvenience.

Sincerely,
Anupama

[email-masked]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello (name),

I'm sorry again for your experience with our installation. I can understand how frustrating it must have been to be expecting your chosen cabinet and received with scratches.

After looking into the issue, I'm pleased to be able to offer you the
following options:

Option #1 You can get a replacement  of your cabinet with fresh piece .

Option #2 You can get refund of your full amount you have paid.

I'll take your lead on how to proceed from hear , but i hope one of these solution will help make up for the challenges you've experienced.

Sincerely,

Anupama

[email-masked]

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