Subject: English Language Test - Shriya Dhar
From: Shriya Dhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 13:02:46 -0400

| | Foreign Language Screening Test

Name | Shriya Dhar    /  (+91) 7006347168    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Hope you have been doing great!

We are delighted to hear from you.

As I can see the courier company tried to deliver you the product but couldn't do so as the delivery address mentioned was wrong.

I have raised a ticket for this issue and you just need to go to the application and update the delivery address and your package will be delivered to you within 48 hrs once address is updated.

Feel free to contact us for any further information/concern. We'll be happy to help!

Hope you have a great day ahead!

Thank you.
Customer Delight Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr.Abdul,

Hope you have been doing great!

We are delighted to hear from you.

A ticket has been raised in this regards and our service team will be visiting your house to check the damage that has been done. Also we will get in touch with our team who have installed the TV cabinet.

Kindly wait for next 24 hrs and within that time one of our expert team will get in touch with you over call as well.

Feel free to contact us for any further information/concern.

We'll be happy to help!

Hope you have a great day ahead!

Thank you.
Customer Delight Team

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