Subject: English Language Test - Saumya Shukla
From: Saumya Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 12:42:06 -0400

Foreign Language
Screening Test

Name

Saumya
Shukla    /  (91) 7505886690    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Xyz,

I am sorry to hear you have not received your parcel and  if we cannot locate
it, we will of course refund your money for this order. Please could you check
some things on your end first:

Please verify this is your current mailing address as this is the address on the
order.

[ address ]

Please update your current address again

City-

House no-

Street name-

Landmark-

Pincode-

We are sorry for the delay and will try to deliver your order as soon as
possible. We truely apologize for the inconvenience.

Thanks

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

We are sorry to hear that your experience with our company has not met your
expectations. Customer satisfaction is our top priority, and we truly apologize
that wasn't demonstrated to you. While we'd love the opportunity to regain your
trust, we will soon send our installation team and replace your cabinet with a
new one and hope to regain your trust.

Thanks