Subject: English Language Test - Himanshu Choudhary
From: Himanshu Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 11:00:31 -0400

| | Foreign Language Screening Test

Name | Himanshu Choudhary    /  (+91) 9810981681    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I am very sorry for the issue your facing about your order 28167839, the handbag. The product was shipped on time on 4th April. It was, however, it was not delivered to you and then was sent back to the store. This is due to wrong delivery address. You can expect that such might happen. We are pretty sorry.

We have now sent it to the right address, and we expect it delivered not later than two days. As we take responsibility for the mistake, we have given you a 20% discount on your next order. You can use the code number 86424 on your next purchase to get the discount.

Thank you for understanding the matter and for your patience.

Regards

www.babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Jason,

I’m very sorry you had this experience. It’s always important for us to  Respond quickly to our customers. “ That the cabinet has too many scratches on it.

I’ve passed this on to my team – we’ll make sure we get better as we grow and learn. We appreciate your time.

Thank you for your patience and let me know if I can help in any way.

I apologize again for any inconvenience.

Regards

Himanshu
Homebox Team

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