Subject: Arabic Language Test - Thanseeh Rahman
From: Thanseeh Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 10:36:03 -0400

Foreign Language
Screening Test

Name

Thanseeh
Rahman     /  (+91) 9539584048
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Sir,

Have a nice day, hope you are fine in these pandemic days.

Your order was shipped by our company, and handed over to a trusted courier
agency same day when the order was placed. But, unfortunately, they can't
deliver the product because the address given was wrong. As we consider you as a
very valuable customer, we will do the necessary to deliver the product within
upcoming ten days. Our customer helping cell will contact to you before 5 pm
today.

Your's faithfully

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
abdul

Thank you for your feedback, and we are here to help you.

As per your complaint, we have decided to replace your Tv cabinet with a new
one. But, before that, we kindly request you to give back the given unit to our
team when they contact you. We will deliver the new Tv cabinet soon after
troubleshooting the issue.

Sincerely

Homebox Team