Subject: English Language Test - Devesh Kumar
From: Devesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 08:35:32 -0400

Foreign Language
Screening Test

Name

Devesh
Kumar    /  (+91) 8527020522    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir, we are sorry for the inconvenience. As we can check
on your account that your order was not delivered to your address because we got
the update from courier company that your address is incorrect. So kindly call
us or send us an email to update your address. So we can delivered your order to
ASAP.

Thanks for contacting us.

Have a great day.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello sir, sorry for the inconvenience. First let us check
with our installation team regarding TV cabinet

Then we will get back to you ASAP.

Thanks for choosing our services.

Have a great day.