Subject: Arabic Language Test - Hamad ELnoor
From: Hamad ELnoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 08:20:13 -0400

| | Foreign Language Screening Test

Name | Hamad ELnoor    /  (+91) 8847392467    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer or (Name)
I am sorry to learn that you were on hold with our customer service department . I understand how frustrating this must have been for you. We value our customers  time  and this should not have happened.
I will relay this message to the appropriate department and customer service representative. We are prioritizing the issue you're facing with our software
but for your order there was some systematic issue  but our team is already working actively to resolve the issue. I'll notify you right away when it's fixed.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

I’m sorry to hear you’re not happy with our product. While I’m unable to offer a refund (please see our terms and conditions here)

As we arrange that, though, I would love to understand your situation better and see if there’s any other way we can help with as retuning and replaced with new unit

Could you give me a little more detail about what you needed to get done It looks like your best understanding of what they are trying to do and where they got stuck is that right

If you have a few moments to elaborate on that  I can talk to the team here and we can give you our best advice.

| |