Subject: English Language Test - Sapna Sharma
From: Sapna Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 07:59:36 -0400

| | Foreign Language Screening Test

Name | Sapna Sharma    /  (+91) 7982742865    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Thank you for contacting babyshop.com. My name is Sapna Sharma and I would be glad to help you with your query.
As I checked with the courier team, I received this information that the address given by you was wrong and hence the courier couldn't be delivered.
However, to help you better with this, I would request you to kindly update us with the right address in order to deliver you the product again.

Thank you for contacting us.

Stay safe!

Regards
Sapna Sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Thank you for contacting babyshop.com. My name is Sapna and I would try my best to provide you with the right solution available with us. As I checked with the concerned team, I would request you to kindly share the pictures of the cabinet with us and we will help you with the replacement. Hope this information helped you.

Thank you!

Regards
Sapna Sharma

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