Subject: English Language Test - Shahinsha Parakkal
From: Shahinsha Parakkal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 07:49:17 -0400

| | Foreign Language Screening Test

Name | Shahinsha Parakkal    /  (91) 8157813103    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hy sir,
Good morning
We hope you're fine.
Your order was shipped the same day you have ordered. But, when our courier company tried to contact you, it came to notice that the courier address was wrong.
Hence, we truly feel sorry in such happening, and apologize for the inconvenience.
We assure, your order will reach you as soon as possible
Thanks for your contact.

Your sincerely,

Shahinsha P
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hy Abdul,
We hope you are fine
We have came to know that unfortunately, your purchased TV Cabinet has too many scratches. Regarding this issue, we would like to inform that our team will instantly contact with you, and check the issue.
We assure that, we will provide best solution.

Thanks for contacting.

Your sincerely,
Shahinsha P
Customer care executive

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