Subject: English Language Test - Savan Kumar
From: Savan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 07:37:47 -0400

| | Foreign Language Screening Test

Name | Savan Kumar     /  (91) 9155048070    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Our courier boy tried his best to delivered your a hand bag on time but as per his information due to wrong address he was failed to delivered.
Please provide us proper address to delivered your hand bag.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are sorry for that mistake. We sent me our team members to review the situation and take necessary steps which would be required to be taken.

Regards
Homebox Team

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