Subject: Arabic Language Test - MD LUQMAN Luqman
From: MD LUQMAN Luqman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 07:10:11 -0400

| | Foreign Language Screening Test

Name | MD LUQMAN Luqman     /  (91) 9608116128    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Dear XXX

We are extremely sorry for the delay in delivering your product.

We have checked your order number XX XX XX and according to data we got, the product was shipped and handed over to the delivery agent but address was not deliverable as it was wrong.

Please provide us correct address/details to help us deliver your product on priority basis.

We are waiting to hear back from you.

Do not hesitate if you need any further assistance. We are here to help you out.

The Support Team
BabyShop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Dear Customer,

Sorry for the bad/unexpected experience you had with us.

It is to inform you that product/order number XX XX XX was delivered to you on XX XX 2020. The isssue you faced of scratches may have caused due to inappropriate handling of the product.

Therefore, as you have long been shopping with us, we will replace and  it with new one. Please notify us about your schedule for reinstalling the product.

We are looking forward to hearing back from you.

Contact us if you have any queries regarding your order.

The Customer Support Team
BabyShop

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