Subject: English Language Test - Tanya Aggarwal
From: Tanya Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 07:05:06 -0400

| | Foreign Language Screening Test

Name | Tanya Aggarwal    /  (91) 7678439400    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are sorry for the inconvenience faced by you but the delivery partner has followed the same address was mentioned by you at the time of order placement.

Still if you are finding the address related issues, kindly try to contact with your delivery partner of the address confirmation.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

It's sad to hear about the inconvenience faced by you.

Nevertheless, kindly give us 24 to 48 hrs of time. Your defected unit will be replaced.

| |