Subject: English Language Test - MUHAMMED SIYAD
From: MUHAMMED SIYAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 06:48:39 -0400

Foreign Language
Screening Test

Name

MUHAMMED
SIYAD    /  (+91) 9562293528    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear (Mr./Mrs./Ms)

It recently came to our attention that your address given to us is wrong and our
courier is not getting your product with the tracking address you given to
us.

Please mail us your correct Address for getting your product soon.

Sincerely,

Customer service.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul
Sir,

Thank you for pointing us to the problem. We understand this must be frustrating
for you. We will get in touch with our product team and will get back to you
within two days and will definitely check your problem and rectify it as soon as
possible l.

If you have any questions, please feel free to reply to this email.

Homebox team.