Subject: Arabic Language Test - Irfan Ali
From: Irfan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 06:47:03 -0400

| | Foreign Language Screening Test

Name | Irfan Ali    /  (79921) 35660    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Even when you’re a highly skilled customer support professional who’s capable of holding friendly, nuanced, and helpful conversations with your customers, some conversations can get pretty tricky. What’s the best way to tell someone they can’t have a refund or that you can’t let them log in to an account they claim to own?

To make those difficult conversations easier, we’ve put together these templates that you can use for inspiration to craft the perfect responses. Use these 10 customer service response templates and examples to craft your own replies to these tricky support requests:

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

After seeing their policy abused too many times, LL Bean now offers a much more reasonable 1 year satisfaction guarantee – still one of the most generous on the market.

Designing a reasonable return policy is a critical part of your business strategy, as overly relaxed return policies can potentially cost you money.

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