Subject: English Language Test - Ashish kumar
From: Ashish kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 06:45:09 -0400

Foreign Language
Screening Test

Name

Ashish
kumar    /  (122001) 7206300345    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you so much for contacting us.

I would like to inform you that, As I see your order is already out for the
delivery and courier boy tried to deliver the order to your given address. But
you are not available on this address as I found your address was wrong.Please
share your updated address.so we can reschedule your delivery as soon as
possible.

Feel free to reach us any time for further assistance.

With Regards

Ashish

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

Thank you so much reaching me out.

I would like to inform you that we apologize for the inconvenience.I am raising
your request for the replacement of your product.your product will be delivered
in 4-5 working days.

Feel free to reach us any time for further assistance.

With Regards

Ashish