Subject: English Language Test - Arjun .
From: Arjun . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 05:52:14 -0400

| | Foreign Language Screening Test

Name | Arjun .    /  (91) 7895829806    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello (Customer name),

Great Thanks for letting me know about the shipping issue. In order to protect both of us, I’ve cancelled and refunded your order. Please replace the order immediately with the correct shipping address. If you replace the order as soon as you receive this message, you’ll keep your spot in my order processing queue and your order will not be delayed.

Thanks,
Arjun,
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are sorry that the TV Cabinet  did not meet your expectations. From your email I understand that you would like a refund rather that a different model. Please return the machine in its original package and we will promptly refund your purchase price.

We appreciate being able to serve you and hope that you will find other electronic products to your liking. We are committed to providing superior products at affordable prices. Please accept a complimentary catalog of our full line of sports equipment.

Thank,
Arjun
Homebox Team

| |