Subject: English Language Test - Divya Chawla
From: Divya Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 05:45:30 -0400

| | Foreign Language Screening Test

Name | Divya Chawla    /  (400081) 7021911124    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We have contacted our Courier team, there was some error in your address, kindly update your address we will deliver your product soon.

Regards,
Divya

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear  Abdul,

sorry for the inconvenience we will find our best way to solve your issue as soon as possible.

Regards,
Divya

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